ISSUE 7 ♦ Mar 2017
ICTO’s Help-Desk Survey Results
ICTO conducted the yearly staff satisfaction survey to measure staff user’s satisfaction level on Help Desk services. Survey was conducted from 24 November to 30 December 2016. The yearly survey provide us a good reference to make improvements.
ICTO Quick Statistics for 2016
We are pleased to share with you the quick facts and key service calls statistics in 2016 to reflect on our work last year. Quick Facts No. of Central Computer Rooms Available to Students 6 No. of Multimedia Station [...]
99.9% Staff Email System Service Availability
ICTO attaches great importance to the email service availability. In 2016, service level of Staff Email achieved 99.9% availability. Keeping high service availability rate involves email system, hardware and storage level redundancy management to provide uninterrupted high availability to users. [...]
Information Security Test – 1st Phase Completed
ICTO’s security team has brought vulnerability assessments, audits and penetration test into periodical task plan since 2016, to protect and secure the information technology assets of university. Penetration test (also called pen testing) provides a realistic assessment of existing computer [...]
Update about the Migration of Lotus Notes to ShareDM
In the past when Lotus Notes was used as default email client for UM staff members, several other services were offered on Lotus Notes. One of such service was Document Management System. To make improvements in document management system, ICTO [...]
Launch of Identity and Access Management, and New Budgeting System
Identity and Access Management (ACM), and New Budgeting System (BGT) were launched on 1 January 2017. FO and ICTO-IMS jointly organised two briefing sessions. Identity and Access Management (ACM) on 13 December, 2016 New Budgeting System (BGT) on 15 December [...]
Student can now purchase Printing Quota with MACAUpass
For student’s convenience, ICTO is offering an additional payment option to students for purchasing printing quota. Starting from 23 January 2017, student can purchase printing quota at Campus Kiosk using MACAUpass. Campus Kiosk are placed at following locations: [...]
License Renewed for SAS Software
ICTO has renewed the software license of SAS recently. The new software license of SAS (with expiration: 30-Dec-2017) is now available. Previous license of SAS was expired on 29-Jan-2017. If you are using SAS 9.3 or SAS 9.4 and if [...]
Renewal of ESET Anti-Virus software license
To enhance the security of UM users’ personal computer, all staff members and students of the University of Macau are entitled to install “ESET Internet Security” (2017 version) on one personally owned computer. Many new features are included in this [...]
Student User Focus Group (SUFG) Meeting
On 15 February 2017, the 2nd SUFG meeting for Academic Year 2016/2017 was held. In the meeting, ICTO’s representatives shared the following: Students can use MACAUpass to buy printing quota at UM kiosk Additional three fast-access PCs and one multi-purpose printer [...]
VMWare Workshop for AITSAG
In January, ICTO arranged a workshop on VMware for members of Academic IT Support Advisory Group (AITSAG). During the workshop, speaker of VMware, Inc. introduced the most updated virtualization technologies on network, storage and hybrid cloud. Here are some snapshots [...]
UMMoodle E-learning Platform Workshop
ICTO is organising a series of training workshops from January to April, 2017. These workshops are intended to introduce and share with the teaching staff members about the E-learning platform – UMMoodle. This series of workshops cover the most commonly [...]
Advantages of using eFax Service
Along with the access to Internet is widely available, more and more documents becoming available electronically rather than paper files. Organizations are also pushing for paperless offices. Fax service has progressed from physical fax machines to internet-based fax service. Advantages [...]
The Next Tier- Trend Micro Security Predictions for 2017
Earlier this year, Trend Micro published a report about the security predictions for 2017 entitled “The Next Tier”. This report points out 10 predictions related to cyber security landscape. It is predicted that Ransomware operations will break off as [...]
How to install Microsoft Office 365 ProPlus
In ICTO’s newsletter issue 2, we introduced Microsoft Office 365 ProPlus and briefly mentioned its registration and installation methods. After that, due to high demand and lot of inquiries on the topic, we would like to share more about the [...]