ISSUE 11 ♦ Mar 2018
ICTO’s Help Desk Survey Results 2017
ICTO conducted the yearly staff satisfaction survey to measure staff user’s satisfaction level regarding Help Desk services. Survey was conducted from 1 December to 31 December 2017. The yearly survey provides us a good reference to make further improvements.
ICTO’s Help Desk Statistic 2017
We are pleased to share with you the key service calls statistics in 2017 to reflect on our work last year. Service Calls Statistics + Total No. of Service Calls Handled 9, 277 service calls were handled in [...]
The Progress of Windows 10 Deployment
Microsoft has announced that they will end the extended support for Windows 7 on 14 January 2020, to prepare for this, ICTO is planning to gradually upgrade the operating system from Windows 7 to Windows 10 for computers issued by [...]
Secure Email Gateway – Anti-Spam and Anti-Virus Solution for Email Systems
E-mail is one of the popular Internet application. Un-solicited massive e-mails (spam), e-mail viruses and phishing emails created the following problems that affect our users and computer systems: Reducing mail user's productivity Endangering mail user's computer Consuming storage of [...]
Please Prevent Phishing Attacks
Recently, there has been a large number of phishing emails targeting our University students and staff. These phishing emails come in many different forms, but typically try to get our account information, such as request to validate account information [...]
Renewal of Home Users ESET Anti-Virus Software License
Home computers are equally vulnerable to viruses, spyware and cyber security threats. ICTO is offering ESET Anti-Virus software to enhance the overall security of users’ home computer and to lower the cost caused by virus infections, all staff members, undergraduate [...]
UM Network Infrastructure Major Upgrade in 2017
Last year, ICTO has completed an upgrade of the campus core network infrastructure. This was the first upgrade of the equipment since the completion of the new campus in 2013. These switching and routing equipment are approaching their end [...]
New Version of UMMoodle
UMMoodle was upgraded to the newer version 3.3 on 06 January, 2018 in order to fulfil the need of new features and ensure the security and continuing stability of the service, Some of highlighted features and enhancements in UMMoodle [...]
Moodle Mobile for UMMoodle
Moodle Mobile is the official mobile app for Moodle which let users access their courses and studies directly on mobile devices. With Moodle Mobile, you can: Browse the content of your courses, even when offline Receive instant notifications of [...]
Get your SAS Software License Renewed
Software license of SAS is renewed and the new software license (with expiration date: 30-Dec-2018) is now available. The existing SAS software license has completed the grace period and license was expired on 29-Jan-2018. If your office computer is installed [...]
Workshops of UMMoodle eLearning Platform
To share about E-learning platform – UMMoodle to all users in second semester, ICTO had arranged a series of workshops to students and staff members during these months. The workshops were conducted by tutors and offered hand-on practice during [...]
Workshop of New eForm Service
ICTO launched the new eForm service on 2nd January 2018. Before the launch of new service, ICTO held several training workshops for staff between July and December 2017 in order to let users be familiar in using new eForm [...]
The 2nd Student User Focus Group (SUFG) Meeting for Academic Year 2017/2018
To share latest updates regarding ICTO’s services and facilities, collect feedback and suggestions from students, ICTO holds Student User Focus Group (SUFG) meetings regularly. On 24 January 2018, the 2nd SUFG meeting for Academic Year 2017/2018 was held. In the meeting, [...]
The 3rd Academic IT Support Advisory Group (AITSAG) Meeting for Academic Year 2017/2018
ICTO holds Academic IT Support Advisory Group (AITSAG) meetings regularly to share the experience and knowledge between support staff from academic units and ICTO in an interactive way. On 23rd January 2018, the third meeting for Academic Year 2017/2018 was [...]
New eForm service has been launched on 2nd January 2018
New eForm service was launched on 2nd January 2018 on SharePoint platform for all users. During implementation, ICTO held several training workshops for staff between July and December 2017. ICTO received positive feedback from our users. We have made [...]
The Windows 10 Tips and Changes You Need to Know
Starting from December 2017, ICTO carried out the campus wide upgrade of Windows to version 10 and thus far there are over 600 desktop and notebook users already upgraded to Windows 10. As more and more staff members PC [...]
Working Smartly by Using Outlook – Outlook 2013 Useful Tips
Managing email and calendars is an essential part of our daily work. UM staff members have been using Microsoft Outlook 2013 as staff email client for more than two years. ICTO Help Desk has summarized the past user's queries [...]