ISSUE 3 ♦ Mar 2016
The Important IT Facilities – Data Center
ICTO’s data centers must be a reliable infrastructure for hosing and managing all University’s data, computer system, applications and associated components.
Sharing about Wireless LAN – What is Access Point (AP)?
Introduction Popularity of the hand held devices have made the wireless LAN network or WiFi an essential service. University of Macau as an educational institute has one of the largest [...]
ICTO Help Desk Service User Satisfaction Survey
From 17 November to 23 December 2015, ICTO Help Desk conducted the yearly staff satisfaction survey to measure staff user’s satisfaction level on the services provided. The result will provide [...]
Help Desk Service Call Statistics 2015
We are pleased to share with you the ICTO Help Desk Service Call Statistics on 2015 to let you know more about our work last year. Total No. of Service [...]
Service Corner at Help Desk Counter
In order to provide a comfortable environment for walk-in users, ICTO has set up additional chair and tables and added information board to show the main services and latest updates [...]
Information Security Team is Formed
Nowadays, we all rely on IT to store and process information. The information includes valuable data of staff and students such as unpublished research data, teaching materials, sensitive documents and [...]
Legacy Student Webmail was Terminated on 19 January, 2016
Student webmail system known as the Legacy Student Webmail (https://oldwebmail.umac.mo) was terminated on 19 January, 2016. The new version of Student Webmail can be accessed through the URL: http://webmail.umac.mo. [...]
Support for Older Versions of Internet Explorer Ended on 12 January, 2016
Microsoft has announced that starting from 12 January, 2016, they ended support for their Internet Explorer 8, 9 and 10 web browser. The end of support means that these older [...]
New Agent “Pulse Secure” for SSLVPN
ICTO has upgraded the SSLVPN system in January 2016. A new pair of SSL VPN gateway has been deployed and the system architecture is reorganized. Both the high availability and [...]
The 2nd Student User Focus Group (SUFG) Meeting for Academic Year 2015/2016
The 2nd Student User Focus Group (SUFG) Meeting for Academic Year 2015/2016 The Student User Focus Group (SUFG) consists of ICTO staff and the student representatives from the Student Union of University of Macau, Student Associations of various faculties and [...]
UM Moodle E-Learning Workshop
In order to let our teaching staff be more familiar with the E-learning platform - UMMoodle, ICTO had arranged two sessions of workshop in January. During the workshops, tutors introduced what UMMoodle is, how to upload files and put notes [...]
New IP Phone Portal – Self Care
To enhance the functionality and fix the SSL v3 vulnerability of IP phone portal, ICTO has launched a new Portal – Self Care in February 2016. To access the IP Phone Portal, please visit : https://myphone.umac.mo/ucmuser/ Enhancement of Self Care [...]
MobilePrint – New Option for Printing on Campus
Starting from March 2016, a new printing option in ICTO computer rooms and Library is available to students. MobilePrint is a fast printing service to print the documents on your mobile device (Android/iOS 7.0 or latest) via UM Wireless LAN. [...]
Two-Factor Authentication – More Secure than a User Password
To use many of the services on the Internet today, such as email, online banking or online shopping, you must first prove you are who you say you are. This process of proving your identity is known as authentication. Traditionally, [...]
Mobile Print Concept
What is Mobile Print? Mobile devices are essential to the modern work and learning environment, and it’s often that there is the necessary to handle document while on the way. As a result, a quick way to print from [...]
Please don’t Download/Upload Unauthorized Digital Contents!
Recently, ICTO had received reports from copyright holders about potential copyright infringement claims due to unauthorized download of digital content through our campus network. Therefore, ICTO would like to draw your attention to the following: • Macau has launched copyright [...]
Student’s Lifelong Email Service Registration Tips
Please follow these 3 steps to register for the lifelong email service UM@Connect; 1. Following this link UM@Connect to apply lifelong email account. 2. Your UM@Connect account will be ready in 4 hours after the application is submitted Please login [...]