ISSUE 25 ♦ Feb 2023
Highlights of ICTO Work in 2022 & Forecast for 2023 Key Tasks
In accordance with the University’s Five-Year Development Plan, especially in light of the growing number of users and increasing use of ICT services, ICTO has begun upgrading related systems and accelerating the replacement of network equipment to reduce the mismatch between user expectations and performance constraints. ICTO continues to provide stable and reliable services to staff and students and to improve ICT facilities and services.
What did Help Desk do in 2022?
Do you know what Help Desk do? ICTO Help Desk provides support to all staff and students on the use of IT facilities and services. Here we would like to share with you some statistics in 2022. 13,388 [...]
Wireless LAN Service Improvement Plan for Staff Quarter
Status Since 18 August 2022, the wireless service in staff quarters is intermittently unstable, affecting online teaching and daily life. Based on the feedback of the residents and the in-depth investigation, it was found that there is a wide [...]
Beware of Phishing
Phishing is a form of social engineering attack where a phisher disguised as a legitimate person or organisation sends some personal and sensitive information or infects a user’s computer with malware. Deceptive Phishing: phishers craft messages that look [...]
New Consumable Stock Information System
A new Consumable Stock Information System is launched recently. The new Consumable Stock Information System provides an end-to-end process from proposal preparation, stock procurement and user application to delivery. This new system enhances financial monitoring of warehouse items, enriches [...]
Oracle Forms and Reports Upgraded to 12c
Since Oracle Forms and Reports 6i reached the end of support, IMS has upgraded all Oracle 6i forms and reports to version 12c which is compatible with Windows 10. Users can access the new version through a new icon [...]
Extension of Support Hours of ICTO Help Desk
The support hours of ICTO Help Desk is extended since October 2022 in order to mainly extend the support to classes in ICTO computer rooms and answer general enquiries. Support service hours are adjusted as follows (excluding public holidays): Date [...]
SMTP Service Restricted to Within Campus Intranet
Email is one of the popular cyber-attack media used by cybercriminals. Email-related systems are always the target of attacks. Our SMTP system is also experiencing password brute-force and spraying attack every day. To enhance the security level of SMTP [...]
Termination of Legacy Services
In response to the development of the University and the needs of UM staff and students, ICTO continually provides different IT systems and services. Some developers of legacy systems have announced the end of support of the products and the [...]
Event and Training Updates
ICTO has organized the following briefing, workshop and meetings from October 2022 to January 2023. The 2nd AITSAG meeting for Academic Year 2022/2023 was held on 17 January 2023. In the meeting, ICTO’s representatives shared the following topics and [...]
Tips for using Oracle 12c Forms and Reports
1) Double-click the icon (Admin Info Sys Main Menu) on your Desktop. 2) Input User ID, Password and Database ‘prod’. Then, click ‘Connect’. (It takes about 30 seconds to display the logon pop-up for the first time) 3) Click [...]
Using IT Services When Out of Campus
Internal IT services (Intranet) can be accessed from outside UM Campus. This access is available anytime and from anywhere as long as you have an Internet connection. Common internal IT services include: You can access Lotus Notes*, Administrative [...]
What are Wi-Fi Channels and how does it affect Wi-Fi connection
Wireless networks are divided into multiple independent frequency bands such as 2.4 GHz and 5 GHz. Each frequency bands is divided into several channels. Each country or region has formulated its own policies on how to use frequency bands [...]