ISSUE 10  ♦ Dec 2017

Focus Topic

New Operating System – Windows 10 Deployment Project

As Microsoft announced that they will end the extended support for Windows 7 on 14 January 2020, to prepare for this, ICTO is planning to gradually upgrade the operating system from Windows 7 to Windows 10 for computers issued by ICTO. All staff members will benefit from the new features, performance and security improvements that Windows 10 brings along.


Service Updates

Events Updates

AITSAG Workshops

In September and October, ICTO arranged four workshops about the most updated information related to IT products and services for Academic IT Support Advisory Group (AITSAG) members. Following topics covered in workshops: End User Computing Solutions Printing Solutions Server [...]

Foxit PhantomPDF Training

On 1 November 2017, ICTO has organised two training sessions to share with staff members about the functions and features of Foxit PhantomPDF software. Following topics were covered in the training sessions: PDF Text & Object Editing PDF Page [...]

Change Management Workshop

Since the launch of IT Service Management (ITSM) system, ICTO continues to work on improving IT services provision and management of IT systems based on adopting worldwide ITIL (Information Technology Infrastructure Library) best practices. A workshop about Change Management was [...]

Introduction of ICTO Services


Using Campus Kiosk of ICTO

Campus Kiosks are set up across the UM campus to provide the latest news about UM and various convenient services to the University members. By using these computerized and interactive terminals, students can access rich set of multimedia information [...]