ISSUE 10 ♦ Dec 2017
New Operating System – Windows 10 Deployment Project
As Microsoft announced that they will end the extended support for Windows 7 on 14 January 2020, to prepare for this, ICTO is planning to gradually upgrade the operating system from Windows 7 to Windows 10 for computers issued by ICTO. All staff members will benefit from the new features, performance and security improvements that Windows 10 brings along.
Launch of Unified Client “Jabber” based on Unified Communication Platform
In order to enrich the UM communication platform, ICTO has launched the unified client "Jabber" for staff. Jabber is similar to the softphone we used on old campus, but it is much easy to use and has more new [...]
Lucidchart (Online Diagram Application) Available to Students and Staff Members
ICTO has launched the online diagram application, Lucidchart for the use of all students and staff members. Lucidchart is an online diagram application which helps users to easily sketch and share diagrams, like flowcharts, organizational charts, mind maps and [...]
Foxit PhantomPDF Version Upgrade
Foxit PhantomPDF is a document editing software which allows users to create and edit PDF documents. In order to provide better experience to staff members in using Foxit PhantomPDF, we have upgraded the software to version 8 on all computers [...]
AITSAG Workshops
In September and October, ICTO arranged four workshops about the most updated information related to IT products and services for Academic IT Support Advisory Group (AITSAG) members. Following topics covered in workshops: End User Computing Solutions Printing Solutions Server [...]
1st Student User Focus Group (SUFG) Meeting for Academic Year 2017/2018
To share latest updates regarding ICTO services and facilities, collect feedback and suggestions from students, ICTO holds Student User Focus Group (SUFG) meetings regularly. On 27 September 2017, the 1st SUFG meeting for Academic Year 2017/2018 was held. In the [...]
ICTO Organised Training Courses – MS Office and MS Excel
ICTO has organised two training courses in November- Microsoft Office 2013 and Advanced Microsoft Excel 2013. One session of Microsoft Office 2013 and one session of Advanced Microsoft Excel 2013. Training classes were conducted by Microsoft certified trainers. ICTO [...]
Foxit PhantomPDF Training
On 1 November 2017, ICTO has organised two training sessions to share with staff members about the functions and features of Foxit PhantomPDF software. Following topics were covered in the training sessions: PDF Text & Object Editing PDF Page [...]
Change Management Workshop
Since the launch of IT Service Management (ITSM) system, ICTO continues to work on improving IT services provision and management of IT systems based on adopting worldwide ITIL (Information Technology Infrastructure Library) best practices. A workshop about Change Management was [...]
Workshop on UMMoodle E-learning Platform (Fall 2017)
ICTO has organised a series of training workshops in past four months about the E-learning platform – UMMoodle to introduce and share with the academic staff members The topics in this series of workshops covered the most commonly used [...]
Using IT Service Management System to submit IT Service Request
ICTO has been implementing IT Service Management (ITSM) System since 2016. It is based on the worldwide IT Service Best Practices (ITIL) to manage IT services so as to enhance efficiency and to provide better IT services. One of its system [...]
“Virtual Computer Room” – Access Computer Room’s Software Anywhere, Anytime
Are you working on a project/assignment for the class and need to use computer room software such as SPSS, MATLAB? You don't have to go to computer rooms to do your homework. ICTO’s Virtual Computer Room service allows you [...]
Using Campus Kiosk of ICTO
Campus Kiosks are set up across the UM campus to provide the latest news about UM and various convenient services to the University members. By using these computerized and interactive terminals, students can access rich set of multimedia information [...]
Backup Your Data before Christmas Holidays
As Christmas holidays are approaching, ICTO would like to remind you to back up your computer data frequently in order to prevent it from any data loss. UM staff members can use our "Uranium Backup" application to backup specific [...]