ISSUE 15 ♦ Apr 2019
Secure Email Gateway for Student Lifelong Email, UM@Connect
Email spam filters are a critical part of IT security today. To combat the rising tide of email spam for student mailbox – UM@Connect (Student Lifelong Email Service), ICTO has deployed Secure Email Gateway to protect against SPAM, phishing, ransomware, graymail and malware. It automatically scans and keeps spam messages or messages that could be harmful out of student inbox.
ICTO’s Help Desk Survey Results 2018
ICTO conducted the yearly staff satisfaction survey to measure staff user’s satisfaction level regarding Help Desk services. Survey was [...]
ICTO’s Help Desk Statistic 2018
We are pleased to share with you the key service calls statistics in 2018 to reflect on our work [...]
Data Privacy and Skills in Using Email
In our daily work, email service has become an indispensable communication tool and it is one of the major communication [...]
UM URL Shortener Service
The UM URL Shortener provides a shortened URL for easy sharing and typing, by generating a URL with 8 [...]
Wireless Network Performance Report & Analysis
Wireless Cases Reported in 2018 In response to user feedback on poor network performance, ICTO makes the analysis on [...]
Update on Deployment of Windows 10 – Phase 2
ICTO is gradually upgrading the operating system from Windows 7 to Windows 10 for the computers issued by ICTO. [...]
Printing Cost Adjustment
Effective from 7 January 2019, the printing and copying service charges in ICTO computer room and Learning Commons for A3 [...]
Organising Your Meetings using Outlook Calendar
Outlook calendar is a useful tool for arrangement of meetings. You can send a meeting request to one or more [...]
Tips for Improving Mac Computer Performance
1. Manage your start-up items When your Mac (computer) starts up, some programs are set to automatically launch at [...]
ICTO’s Training and Service Briefings
From December 2018 to February 2019, ICTO has organised the following training and briefing sessions to staff members: 2018/2019 AITSAG [...]
Events Updates
From January to March 2019, ICTO has organised/ attended following events. Visit from the Promotion of Training Division of [...]