ISSUE 19 ♦ Apr 2020
What ICTO Has Done during the Outbreak of Novel Coronavirus Pneumonia?
The outbreak of the Novel Coronavirus Pneumonia (NCP) poses a challenge to the continuity of education and research. To [...]
ICTO’s Help Desk Survey Results 2019
ICTO conducted the yearly staff satisfaction survey regarding Help Desk services to measure staff users’ satisfaction level regarding Help [...]
Help Desk Statistics 2019
ICTO Help Desk received a total of 12,035 support service calls in the year 2019. The demand for the [...]