ISSUE 15 ♦ Apr 2019
Secure Email Gateway for Student Lifelong Email, UM@Connect
Email spam filters are a critical part of IT security today. To combat the rising tide of email spam for student mailbox – UM@Connect (Student Lifelong Email Service), ICTO has deployed Secure Email Gateway to protect against SPAM, phishing, ransomware, graymail and malware. It automatically scans and keeps spam messages or messages that could be harmful out of student inbox.
ICTO’s Help Desk Survey Results 2018
ICTO conducted the yearly staff satisfaction survey to measure staff user’s satisfaction level regarding Help Desk services. Survey was conducted from 30 November to 31 December 2018. The yearly survey provides us a good reference to make further improvements. [...]
ICTO’s Help Desk Statistic 2018
We are pleased to share with you the key service calls statistics in 2018 to reflect on our work last year. Service Calls Statistics Service Calls Handled 10,460 service calls were handled in 2018. The demand for the [...]
Wireless Network Performance Report & Analysis
Wireless Cases Reported in 2018 In response to user feedback on poor network performance, ICTO makes the analysis on the calls received in 2018, the problems are identified and ICTO has taken actions to resolve the problem. The detail [...]
Update on Deployment of Windows 10 – Phase 2
ICTO is gradually upgrading the operating system from Windows 7 to Windows 10 for the computers issued by ICTO. All staff members will benefit from the new features, performance and security improvements that Windows 10 brings along. Starting from [...]
Printing Cost Adjustment
Effective from 7 January 2019, the printing and copying service charges in ICTO computer room and Learning Commons for A3 B&W was adjusted from MOP5.00 per page to MOP0.40 per single-sided and MOP0.60 per double-sided paper. Charges for the Printing [...]
ICTO’s Training and Service Briefings
From December 2018 to February 2019, ICTO has organised the following training and briefing sessions to staff members: 2018/2019 AITSAG IT Product Update Workshop (1) 2018/2019 AITSAG IT Product Update Workshop (2) For more details, please refer to https://icto.um.edu.mo/training/ Moreover, all [...]
Events Updates
From January to March 2019, ICTO has organised/ attended following events. Visit from the Promotion of Training Division of DSAL The 2nd Student User Focus Group (SUFG) Meeting for Academic Year 2018/2019 The 3rd Academic IT Support Advisory Group [...]
Data Privacy and Skills in Using Email
In our daily work, email service has become an indispensable communication tool and it is one of the major communication tool for personal communication as well. Hence, email security is a major concern for organizations and individuals alike. Despite these [...]
UM URL Shortener Service
The UM URL Shortener provides a shortened URL for easy sharing and typing, by generating a URL with 8 characters & QR Code from any long URL. For example, the short URL https://go.um.edu.mo/z4afl1ab takes people to https://icto.um.edu.mo/communication-collaboration/um-url-shortener/. UM URL [...]
Organising Your Meetings using Outlook Calendar
Outlook calendar is a useful tool for arrangement of meetings. You can send a meeting request to one or more people. Outlook tracks who accepts the request and reserves time on your calendar for the meeting. To create a meeting [...]
Tips for Improving Mac Computer Performance
1. Manage your start-up items When your Mac (computer) starts up, some programs are set to automatically launch at start-up: Safari, Mail, Dropbox, Skype, etc. Multiple background processes launch at the same time can seriously slow down the computer [...]