Information and Communication Technology Office (ICTO) provides general computing services and facilities to all staff members and students.

Services and Facilities

Here is the list of commonly used services and facilities provided by ICTO. Following is a brief overview:

Common Service Links

ServicesDescriptions
eLearningUMMoodle is the on-line education platform for UM
Electronic Campus MapTo browse map information by dragging or zooming. You can use the search menu to locate buildings, departments, facilities, and transportation routes on the map
Email SystemFor sending and receiving emails
High Performance Computing ClusterProvides high performance computing resources that an individual computer cannot provide. It allows users to run the computational jobs on those connected computers at the same time (known as parallel computing) to achieve higher processing performance
ICTO Account Information PageAllows you to manage your account and apply IT services, such as Office 365 ProPlus, UM@Connect and Two-factor authentication services, etc…
myUM PortalIt is a portal for accessing personalized services and information about the University
SSL VPNTo access UM intranet resources off campus in a secure way
Two-Factor AuthenticationProvides an extra layer of protection for your UMPASS account. It aims to ensure that you are the only person accessing your account
Wireless Network ServiceTo connect your mobile device (s) to Internet

Connect SSID: UM_SECURED_WLAN or UM_WLAN_PORTAL

ZoomAllows you to hold meeting, interview, Oral Defense, Conference, Virtual classroom or Webinar from your own device simultaneously with up to 100 participants per host

Facilities

FacilitiesDescriptionsLocation
Hardware Based Video Conference SystemIt provides internet-based real time collaboration for meetings, presentations, teaching and learning activities with the participants around the world using H.323 or SIP protocol-N6-2022
ICTO’s Computer RoomsSix computer rooms are set up for academic use. These computer rooms are equipped with personal computers installed with Windows 10 operating system and general application software-E6-2092

-E6-2093

-E6-2095

-E6-3092

-E6-3093

-E6-3094

Learning Commons Service CounterICTO provides notebook computers on loan, self-service printing and basic computer support service at Learning Commons Service Counter-E6-G111h
Optical Mark Recognition (OMR)Staff members can perform the collection of data from optical marks (bubbles, checkboxes) and to mark or print barcodes on plain paper forms. OMR rooms are equipped with a high-speed image scanner with auto document feeder and installed software package – “Remark Office OMR”-E5-2087

-E5-2088

-E5-2089

Getting More Information

You can check the IT services and facilities available to you through the following channels:

Homepage
Knowledge Base
ICTO Newsletter
ICTO Facilities and Services Introduction Videos
IT Facilities and Service Handbook
Information Materials

Help Desk – Supporting You Always

If you encounter any problems when using our IT services and facilities, please contact us for assistance.

Contact Information
LocationRoom 2085, 2/F, Central Teaching Building (E5)

Map

Emailicto.helpdesk@um.edu.mo
Telephone8822 8600
IT Service Management System

(For Staff)

https://itservice.um.edu.mo
Service Hours
Monday to Thursday9:00am to 1:00pm and 2:00pm to 5:45pm
Friday9:00am to 1:00pm and 2:00pm to 5:30pm
Closed on Saturdays, Sundays and Public Holidays