2020 was a challenging year for all of us including ICTO. Due to the outbreak of COVID-19 pandemic, there were many unexpected arrangements for teaching, learning, equipment as well as IT support and services. Some key achievements are listed as following:

Support Tasks due to COVID-19 Pandemic

ICTO has provided nonstop support service since the beginning of the outbreak of COVID-19 pandemic and optimized ICT services and resources in order to cope with the need and enquiries from students and staff members.

With the substantial increase in the demand of e-Learning, more Zoom accounts were subscribed for academic staff, in the first half of 2020, 66,311 web conferences were held. More than 648,529 participants joined various types of online conferences and online teaching & learning (T&L) activities and cumulative meeting time was 21,547,463 minutes. ICTO also provided nonstop frontline and backend technical support service during office and non-office hours for online examination in the 2nd semester of the academic year 2019/2020, which supported around 238 courses.

Moreover, ICTO has been providing more and more introductory materials for users to facilitate e-Learning. Before the beginning of 2nd semester of the academic year 2019/2020, in order to assist teachers and teaching assistants to master the basic use of eLearning tools, ICTO had arranged 12 sessions of “Zoom and UMMoodle Briefing” with more than 600 teachers and teaching assistants joined.

Before the official launch of “Macau Health Code” by the Macao SAR Government, several online and on paper health declaration forms targeting different groups of people were released to assist the University promptly and effectively collect and evaluate the travel history, holiday whereabouts and medical symptoms of the University members. The collected data was processed and loaded to the central Data Warehouse for daily reporting use by the management and different units. About 20,000 health declarations have been recorded in the system, in which the response rates of students and staff members are 83% and 99% respectively.

ISO 27001:2013 Implementation for ICTO Data Center Services

UM has been awarded the ISO 27001:2013 (Information Security Management System) certification with the scope of “Provision of Data Centre Services including Server Hosting Services and Facility Management Services”. Throughout the implementation process, we built the ISMS framework and enhanced information security protection mechanism and the service level of Datacenter Services in order to ensure the “Confidentiality”, “Integrity” and “Availability” of UM data, information assets and resources.

Internet and Wireless Coverage Enhancement

Due to the huge demand of Internet service, ICTO has upgraded the Internet download bandwidth from 4.5Gbps to 6Gbps. The wireless network coverage for both indoor and outdoor area were expanded and reached 92% and 30% respectively.

New Fingerprint Time Attendance System

ICTO has arranged to install fingerprint readers in various buildings inside campus and set up the time attendance system to communicate with existing Check-in/out system for report generation.

For more information about ICTO’s key projects, please visit our ICTO – Key Projects website: