ISSUE 27 ♦ Jan 2024
Highlights of ICTO Work in 2023 & Forecast for 2024 Key Tasks
ICTO has increased its focus on improving ICT services to align with the University five-year development plan and bridge the gap between user expectations and service provision. In recent user satisfaction survey (link to the survey page), the ICTO overall satisfaction score increased by almost 12% and satisfaction scores of all 11 services also increased by a range between 4% and 17%.
What did the Help Desk do in 2023?
Do you know what the Help Desk do? ICTO Help Desk provides support to all staff and students on the use of IT facilities and services. Here are some statistics from 2023: ICTO Help Desk received 11,409 service calls [...]
Cybersecurity Promotion Activity
ICTO organized the Cybersecurity Promotion Activity on 17th November 2023. The event aimed to raise students' awareness of Cybersecurity and incentivize their participation through a lucky draw. Participants were required to complete two steps: enabling Two-Factor Authentication (2FA) and successfully answering [...]
Don’t be the next victim of phishing scams
Online services have become an indispensable part of our daily lives, thus making Internet scams more widespread, covering a wide range of areas such as shopping, job hunting, investing, charity, lottery, etc. Many traditional scams are repackaged in new forms and [...]
Pilot release of the brand-new mobile app – UM App
The brand-new mobile app – “UM App” is now under pilot release. It is a one-stop mobile application designed to provide staff, students, alumni and public with convenient access to various UM services using their smartphones or tablets. Key [...]
SSL VPN with 2FA Activation Since 4 January 2024
To further enhance data security and protect users’ accounts, the SSL VPN system enabled Two-Factor Authentication (2FA) starting from 4 January 2024. This Security upgrade improves the security of the client side and the system. After the upgrade, all [...]
Campus Network Updates
To diagnose and quickly test campus network performance, ICTO launched the new “Campus Network Performance Test and Feedback Platform” (https://speedtest.icto.um.edu.mo). This platform is designed for staff and students to report network issues and provide feedback to improve the overall [...]
Introducing the New UMPASS management portal
UMPASS is a universal login credential for accessing various services and applications you use every day at UM. ICTO has launched an updated version of the UMPASS management portal. This upgrade enhances user experience by providing a more user-friendly [...]
Increase Storage Quota of Students Home Directory, Staff Email and UMDrive
To facilitate the learning experience, ICTO has doubled the storage capacity of student personal file storage space, the H: (Home) drive. The storage limit has been increased from 500MB to 1GB. Students can store more documents, assignments, projects, and [...]
Adjustment on Quota Usage of UM@Connect and OneDrive
Microsoft changed its charging policy for M365 services for higher education institutions worldwide. It charges based on our data storage capacity of M365 online service. ICTO has reassessed the usage of these services and decided to change the personal [...]
End of Service for Microsoft Stream (Classic) on 29 February 2024
Microsoft Stream (known as Stream Classic) is a video service provided by Microsoft 365. It serves as a tool for embedding video in UMMoodle. Microsoft has announced that Microsoft Stream will be retired on February 29 2024. After the [...]
New HR System Module for Managing In-House Training
A new human resources system module for managing in-house training was launched in November 2023 in order to digitalize and streamline the whole process, from course creation, release, application to approval. The self-service platform replaces traditional paper forms and [...]
Event and Training Updates
To let users get familiar with the systems and facilities provided by ICTO, the following trainings were conducted from September to November 2023.- Briefings of ACM, UM Resource Booking, ShareDM and eForm- Microsoft PowerPoint, and Excel training- Introduction to use [...]
Using ICTO Chatbot
The ICTO chatbot is available on the ICTO webpage. Users can use the chatbot to ask questions and generate replies to their enquiries. When you have questions about common IT facilities and services, ask the chatbot! You can [...]