More IT Service Request Forms are Available in IT Service Management System

Computer Account Application Forms and IT Incident Report Forms are now available in IT Service Management System (ITSM system). Staff can log in to the ITSM system to apply different types of computer accounts and report hardware/IT service problems online without the need to provide a physical forms.

To submit the request, please go to ITSM system (https://itservice.umac.mo) and login with your UMPASS account and password.

After login, click “Browse” on the web page to view all categories.

Submit Computer Account Application Form

To submit Computer Account Application Form, please select “Accounts & Access” category. Staff can apply Computer Accounts for the following types of users or purposes:

a) Regular Academic Staff

b) Regular Administrative Staff

c) Special Account – Account to facilitate the work of a department, a research group, or special office functions. For example, account for research project, programme, student trainee, shared mailbox email account, email group, etc.

d) Non-regular Academic Staff

e) Non-regular Administrative Staff

Submit IT Service Report Form

To report hardware/IT service problems, select the problem’s related category, for example Office IT Equipment. Choose the problem you want to report, click Request Now.