Information and Communication Technology Office (ICTO) provides general computing services and facilities to all staff members and students.
Services and Facilities
Here is the list of commonly used services and facilities provided by ICTO. Following is a brief overview:
Common Service Links
| Services | Descriptions |
| eLearning | UMMoodle is the on-line education platform for UM |
| Electronic Campus Map | To browse map information by dragging or zooming. You can use the search menu to locate buildings, departments, facilities, and transportation routes on the map |
| Email System | For sending and receiving emails |
| High Performance Computing Cluster | Provides high performance computing resources that an individual computer cannot provide. It allows users to run the computational jobs on those connected computers at the same time (known as parallel computing) to achieve higher processing performance |
| ICTO Account Information Page | Allows you to manage your account and apply IT services, such as Office 365 ProPlus, UM@Connect and Two-factor authentication services, etc… |
| myUM Portal | It is a portal for accessing personalized services and information about the University |
| SSL VPN | To access UM intranet resources off campus in a secure way |
| Two-Factor Authentication | Provides an extra layer of protection for your UMPASS account. It aims to ensure that you are the only person accessing your account |
| Wireless Network Service | To connect your mobile device (s) to Internet
Connect SSID: UM_SECURED_WLAN or UM_WLAN_PORTAL |
| Zoom | Allows you to hold meeting, interview, Oral Defense, Conference, Virtual classroom or Webinar from your own device simultaneously with up to 100 participants per host |
Facilities
| Facilities | Descriptions | Location |
| Hardware Based Video Conference System | It provides internet-based real time collaboration for meetings, presentations, teaching and learning activities with the participants around the world using H.323 or SIP protocol | -N6-2022 |
| ICTO’s Computer Rooms | Six computer rooms are set up for academic use. These computer rooms are equipped with personal computers installed with Windows 10 operating system and general application software | -E6-2092
-E6-2093 -E6-2095 -E6-3092 -E6-3093 -E6-3094 |
| Learning Commons Service Counter | ICTO provides notebook computers on loan, self-service printing and basic computer support service at Learning Commons Service Counter | -E6-G111h |
| Optical Mark Recognition (OMR) | Staff members can perform the collection of data from optical marks (bubbles, checkboxes) and to mark or print barcodes on plain paper forms. OMR rooms are equipped with a high-speed image scanner with auto document feeder and installed software package – “Remark Office OMR” | -E5-2087
-E5-2088 -E5-2089 |
Getting More Information
You can check the IT services and facilities available to you through the following channels:
 |
Homepage |
 |
Knowledge Base |
 |
ICTO Newsletter |
 |
ICTO Facilities and Services Introduction Videos |
 |
IT Facilities and Service Handbook |
 |
Information Materials |
Help Desk – Supporting You Always
If you encounter any problems when using our IT services and facilities, please contact us for assistance.
| Contact Information | |||||||
| Location | Room 2085, 2/F, Central Teaching Building (E5) | ||||||
| icto.helpdesk@um.edu.mo | |||||||
| Telephone | 8822 8600 | ||||||
| IT Service Management System
(For Staff) |
https://itservice.um.edu.mo | ||||||
| Service Hours |
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