Appropriate Accounts will be issued based on the selected services by the applicant. To see which services are entitled and set by default for academic/admin staff, you may refer to the table on ICTO’s website – https://icto.um.edu.mo/account-access/user-accounts/
For Email Group and Shared Mailbox applications, please select Special Account Creation Request and select the following.
If you have any enquiries about filling the request form or if you are not sure which request form is suitable for your request, please contact ICTO Help Desk by 8822 8600.
Approve/Reject Request in ITSM
Some IT service requests require department’s approval, such as IDD Passcode Application and Account Creation Request. Once an applicant submits the request on ITSM system, the department approver will receive an email notification. To approve/reject the request, please see the following instructions.
Open the email with title “Service Request REQ0000000XXXXX requires your approval” and find “Launch Approval Central” button at the bottom of the email, click to go to the Approval Central.
After login to the system, approver is entered in Approval Central (Step 2). If not, please re-access the ITSM system by https://itservice.um.edu.mo
Approver will see the number of “Approvals” requests on the top right hand corner. Click to go to “Approval Central”.
Tick the checkbox (using the Mouse) to select the request you would like to approve. Click “Approve Selected” / “Reject Selected” or click the tick / cross at the right hand side to complete the approval or rejecting the request.