Welcome to the University of Macau! As a new member, do you know what IT services and facilities offered by ICTO that you are going to use? Here we would like to introduce various channels where you can get information easily:
The Quick Guide for New UM Members is a dedicated webpage that provide essential information where you can quickly check different IT services.
ICTO website provides comprehensive information on all IT services and facilities.
ICTO ChatBot is accessible at ICTO website which is designed to help you find answers and relevant information about ICTO services and facilities interactively.
ICTO Knowledge Base stores all Frequently Asked Questions and guidelines. You can search for the keywords in the search box or find the information by choosing the corresponding service category.
ICTO publishes Newsletter periodically to provide news and update about ICTO services and facilities.
For enquiry about ICTO services and facilities, please contact Help Desk:
| Location: | Room 2085, 2/F, Central Teaching Building (E5) eMap |
| Telephone: | 8822 8600 |
| Email: | icto.helpdesk@um.edu.mo |
| IT Service Management System: | https://itservice.um.edu.mo/ |
