Highlights of ICTO Work in 2025 & Key Areas for 2026

The Five-Phase Equipment Replacement Plan was completed, upgrading about 2,000 network devices. In the final phase, ICTO replaced over 400 network devices, increasing speed from 100 Mbps to 1 Gbps. Over the past years, more than 9,000 wireless access points (APs) have been installed campus-wide, including 3,698 new APs deployed in this phase to complete the replacement of old APs in residential areas.

Signal reinforcement was completed in 17 halls, doubling access points in key lecture venues and delivering post‑upgrade speeds up to 404 Mbps download and 357 Mbps upload. Outdoor wireless coverage was also expanded to 45% across 14 locations, including the northern area, N6 Square, and Library Plaza.

Internet bandwidth was increased from 17.0 Gbps to 18.0 Gbps, an increase of 5.9% compared with 2024.

To support the daily operation of the Hengqin Transitional Research and Education Site, two connectivity enhancements were implemented. These included the deployment of an International Private Leased Circuit (IPLC), which provides a dedicated and secure point‑to‑point link between the main campus and the Hengqin Transitional Research and Education Site, as well as the introduction of international internet access compliant with local regulations.

Starting from April 2025, UM staff and students can use their UMPASS accounts to access domestic and international electronic resources and databases via CARSI.

In support of the development of the new ICZ campus, visits were conducted to universities and technology institutions across the Greater Bay Area to learn from their ICT development and experiences.

The GenAI service has been launched with DeepSeek‑R1‑32B and Gemma‑3‑27B, providing teachers and students on-campus AI experimentation.

New Self-Service for Students has been introduced to streamline both student and administrative workflows. These include applications for minor/HC withdrawal, course exemption or waiver, and language‑course test‑out requests. The services are also accessible via the UM App, allowing students to manage academic matters conveniently on the go.

New Payment Services for Students includes applications for official documents, the College English Test (CET), and admission exam result rechecks. Processes are streamlined, and Official Document and CET applications are also available in the UM App for convenient mobile access.

New Verification System prevents fraudulent documents of UM offer letters and safeguards the integrity of the admissions process.

New Recruitment System offers step‑by‑step application guidance, an application management list, and enhanced accessibility features. It also provides a responsive interface optimised for both desktop and mobile use, ensuring a seamless user experience.

New e-Payroll Slip for Full-Time Staff has been launched, offering convenient access to payroll information with an adaptive interface available on desktops, laptops, mobile browsers, and the UM App.

New Digital Expense Claims System streamlines the entire process from submission to approval, supporting invoices, official trip expenses, and student stipends. The system offers real-time tracking and automated notifications to enhance efficiency.

New Laboratory Chemical Control System replaces the existing fragmented process of forms and spreadsheets with an automated, integrated platform for managing chemical storage.

New eMap System (https://map.um.edu.mo) introduces advanced technology, route‑search and guidance functions and reorganised map data to enhance user experience.

QR code access is currently available at 249 main entrances across UM and has now been expanded to most meeting rooms in N6. UM staff can unlock doors using either their campus card or QR code via the UM App. Besides, meeting room managers can share access with participants or grant temporary QR access to external guests for scheduled meetings.

ICTO computer rooms have been upgraded with clearer display monitors to enhance the teaching and learning experience, and advanced ceiling array microphones providing 360° sound reception for hands-free, seamless instructions.

Microsoft Teams and VooV Meeting (Tencent Meeting) were officially launched for all staff and students to further enhance communication.

A new digital 60-second video clip has been created to help users quickly learn about the main services provided by ICTO.

More than 600 desktops and notebooks were successfully upgraded for academic and administrative staff, introducing Windows 11 for a more modern design, better performance, and enhanced security.

An IT Corner has been set up outside the ICTO Help Desk (E5-2085), offering an interactive, comfortable, and modern technological space designed to enhance user experience and promote IT services.

Patch management was strengthened by aligning internal practices with regulatory requirements and implementing a structured framework for timely and compliant updates.

Internal processes were reviewed to align with the Macau Cyber Security Law, key improvement areas were identified, and a structured roadmap was established to enhance guidelines, system evaluations, and overall compliance readiness for 2026.

Security Posture Enhancement through SecurityScorecard was successfully implemented and operationalised to enable systematic monitoring and continuous improvement of the organisation’s security posture. Initial issues were resolved, establishing a stable foundation for ongoing security enhancements.

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