ISSUE 23 ♦ Feb 2022
Using 2FA and Managing your mobile devices for the 2FA service
Two-Factor Authentication (2FA) provides an extra layer of protection for your UMPASS account, and it aims to ensure that you are the only person accessing your account.
A Summary of ICTO Achievement in 2021 & Forecast of 2022 Key Areas
With the ongoing prevention and control of COVID-19, it brings various impacts and changes for people. ICT services become important and necessary for daily life. With the needs for various online activities and the increase the use of ICT [...]
What did Help Desk do in 2021?
Do you know what Help Desk do? ICTO Help Desk provides support to all staff and students on the use of IT facilities and services. Here we would like to share with you some statistics in 2021. Number of [...]
Update Your Software Promptly
What Are Software Updates? Updates contain important fixes that address known weaknesses in software and apps. These weaknesses are also called vulnerabilities. If your software and apps are not up to date, you run the risk of allowing cyber [...]
Enhancements on Wireless Service
ICTO keeps enhancing the wireless network devices and network coverage to provide better service. In 2021, 566 wireless access points were extended to new building in W31, W32. Furthermore, 4 additional outdoor access point stations had been installed for [...]
Upgrade of Follow-You Student Printing Service
Follow-You Student Printing Service was upgraded in October 2021. The new upgrade replaced 11 printers that improve the printing quality, provides comprehensive printing and photocopy functions with new interfaces. The print queue(s) of Follow-You Student Printing has been configured [...]
New GovPay Integrated Payment Platform
ICTO has recently implemented the new integrated payment platform, namely GovPay, which supports various payment methods including BOC Pay, Union Pay QR, Ali Pay, WeChat Pay, Visa/Master Credit card, Tai Fung Pay, CGB Pay, ICBC ePay, Luso Pay and UePay. [...]
New Layout of IT Service Management System
To offer staff to submit, track and manage their IT support and service applications online easily, ICTO has updated the IT Service Request Management System to a new and concise layout. The advantages of the new version include: Easier [...]
Events and Training
ICTO has organized the following meetings with students and staff members from September to December 2021. The first Student User Focus Group (SUFG) meeting for the academic year 2021/2022 was held on 20 October 2021 and the second [...]
Using 2FA and Managing your Mobile Devices for the 2FA Service
Two-Factor Authentication (2FA) provides an extra layer of protection for your UMPASS account, and it aims to ensure that you are the only person accessing your account. 2FA is required only when you access ICTO services outside campus. [...]