Welcome to the University of Macau! As a new member, do you want to know about the IT services & facilities that you are going to use? You may get more information and get yourself updated via following channels:

ICTO Website and “Quick Guide for New UM Members” Page

In addition to the ICTO website which provides comprehensive information on IT services & facilities, a tailor-made website for new UM members is available to provide the essential IT information.

ICTO Knowledge Base

ICTO Knowledge Base stores all Frequently Asked Questions and guidelines. You can search for the keywords or query words in the search box or find the information by choosing the corresponding category.

ICTO Newsletter

To enhance users’ awareness regarding ICTO’s offered facilities & services and to provide up-to-date news to UM members, we publish ICTO Newsletter three times a year.

Help Desk – Supporting You Always

If you encounter any problem when using our IT services and facilities, please don’t hesitate to contact us for assistance. We provide assistance via following support methods:

Contact Information
Location Room 2085, 2/F, Central Teaching Building (E5)

 Map
Email icto.helpdesk@um.edu.mo
Telephone 8822 8600
IT Service Management System

(For Staff)

 https://itservice.um.edu.mo
Service Hours
Monday to Thursday 9:00am to 1:00pm and 2:00pm to 5:45pm
Friday 9:00am to 1:00pm and 2:00pm to 5:30pm
Closed on Saturdays, Sundays and Public Holidays