Welcome all new students and staff members to the University! Information and Communication Technology Office (ICTO) offers a wide range of IT services and facilities to facilitate your study and academic works.
In order for you to have a better understanding of the services and facilities provided by ICTO, the following is a brief overview:
Services and Facilities
| Category | Service | Description |
| Communication Services | Email System | This system is for sending and receiving emails |
| https://webmail.umac.mo | ||
| Zoom Cloud-Based Web Conference | Zoom allows you to hold online meeting, interview, Oral Defense, Conference, Virtual classroom or Webinar from your own device simultaneously with up to 100 participants per host | |
| https://icto.umac.mo/communication-collaboration/conferencing/#zoom | ||
| Network Services | SSL VPN | SSL VPN service enables you to access UM intranet resources securely when away from campus |
| https://sslvpn.umac.mo | ||
| Wireless Network Service | You can connect your mobile device (s) to Internet via wireless network service | |
| Connect SSID: UM_SECURED_WLAN or UM_WLAN_PORTAL | ||
| Academic Services | eLearning | UMMoodle is the on-line education platform for UM |
| https://elearning.umac.mo | ||
| Virtual Computer Room | This service allows you to access the specialized software provided by ICTO at your personal computer or mobile device remotely | |
| https://vdesktop.umac.mo | ||
| Information Services | Electronic Campus Map | This e-map enables you to browse map information by dragging or zooming. You can use the search menu to locate buildings, departments, facilities, and transportation routes on the map |
| https://maps.umac.mo | ||
| myUM Portal | myUM Portal enables you to access most of the web based services such as Student Information Web Services (SIWeb), e-Leave System, e-Payroll Slip and UM Phone Book at a single portal | |
| https://myum.umac.mo | ||
| IT Support Services | IT Service Management System | Staff member can use this system to submit, track and manage the IT service requests online |
| Link: https://itservice.umac.mo | ||
| ICTO Knowledge Base | ICTO Knowledge Base stores all Frequently Asked Questions and guidelines. You can search with the keywords or query words in the search box or directly find the information by choosing the corresponding category | |
| https://faq.icto.umac.mo/ |
| Facility | Description | Location | ||||||
| ICTO’s Computer Rooms | Six computer rooms are set up for academic use. These computer rooms are equipped with personal computers installed with Windows 10 operating system and general application software |
|
||||||
| Multimedia Station | There are three multimedia stations with professional software and hardware for staff to create and edit multimedia files | -E5-2086
-E5-2086a -E5-2086b |
||||||
| Optical Mark Recognition (OMR) | There are three OMR rooms equipped with a high speed image scanner and OMR software package. Staff member can perform the collection of data from optical marks (bubbles, checkboxes) and to mark or print barcodes on plain paper forms | -E5-2087
-E5-2088 -E5-2089 |
||||||
| Staff Commons | This room is set up for academic staff members who want to make a short break before or after their classes. The room is equipped with two desktop PCs, one LCD projector, one scanner and one network printer for academic staff to prepare or make modification to their teaching materials. All academic staff can access the room using the campus card | -E6-1091c | ||||||
| Personal Multimedia Computer Rooms | Five personal multimedia computer rooms are equipped with professional software and hardware. UM student can edit and do the post-production on multimedia as well as to convert output into computer and Internet playable format at the rooms | -E6-1091d
-E6-1091e -E6-1091f -E6-1091g -E6-1091h |
||||||
| Learning Commons Service Counter | ICTO provides notebook computers on loan, self-service printing and basic computer support service at Learning Commons Service Counter | -E6-G111h | ||||||
| Hardware Based Video Conference System | It provides internet-based real time collaboration through online meetings, presentations, teaching and learning activities with the participants around the world using H.323 or SIP protocol | -N6-2022 |
For more information about the IT services and facilities, please refer to the Handbook: https://icto.umac.mo/training/it-facilities-and-services-handbook/
Support Methods
If you need any assistance regarding the IT services and facilities provided by ICTO, you can contact ICTO Help Desk. We will provide support via the following methods:
| Contact Information | |||||||
| Location | Room 2085, 2/F, Central Teaching Building (E5) | ||||||
| Telephone | 8822 8600 | ||||||
| icto.helpdesk@umac.mo | |||||||
| IT Service Management System (For Staff) |
https://itservice.umac.mo | ||||||
| Service Hours |
|
||||||
Introduction Video