ISSUE 27  Jan 2024

Highlights of ICTO Work in 2023 & Forecast for 2024 Key Tasks
ICTO has increased its focus on improving ICT services to align with the University five-year development plan and bridge the gap between user expectations and service provision. In recent user satisfaction survey (link to the survey page), the ICTO overall satisfaction score increased by almost 12% and satisfaction scores of all 11 services  also increased by a range between 4% and 17%.