In today’s world, technology plays an important role in our lives. In the past it was expected that a technician will make an onsite visit to provide technical support. However, technology has eliminated the distance and brought people and technical assistance closer to requesters.
To provide better technical support to our users, ICTO Help Desk has been offering remote support service since 2011. It is a secure and quick technical support method. Remote support provides greater flexibility to technicians on solving many computer issues and saves the time of technicians travelling across buildings at various locations.
Many staff on campus have become more accustomed to using Remote Support service. The figures in the below diagram shows significant growth every year on the utilization of Remote Support Service: