Welcome to the University of Macau!
A wide range of IT services and facilities are available to UM members for facilitating their studies and work.
📽️ Watch the 60-second introduction video to quickly learn about the main services provided by ICTO:
🔍 Explore More Information:
Your UMPASS account is your key to accessing IT services. You can manage your UMPASS account at: https://umpass.um.edu.mo/
Activate Account
Change Password
Apply Two-Factor Authentication (2FA)
Recover Account (Reset your forgotten or expired password, unlock your UMPASS account or get a 2FA passcode)
Apply Software Licenses and Services
The account password shall be changed every 90 days, or Two-Factor Authentication (2FA) shall be enabled for additional protection.
UM App is a one-stop mobile application designed to provide convenient access to various UM services. Download it now!
Through the myUM portal, you can access services and information about the University.
New UMMoodle System provides a more user-friendly interface, enhanced assignment submission workflows and reports, and AI-Powered Text Generation (Exclusive to teachers).
Other eLearning systems include ePortfolio, Community are available to facilitate teaching and learning.
UM staff and students can use the following Generative Artificial Intelligence (GenAI) Tools with their UMPASS account.
Microsoft Copilot (with enterprise data protection)
DeepSeek + 
Gemma (Trial and Intranet access)
UM eMap is an interactive electronic campus map that helps you learn more about the campus. You can use the search menu to locate buildings, departments, facilities, and transportation on the map.
| Student | UM@Connect Lifelong Email Service | Configure UM@Connect |
| Staff | Microsoft Exchange email system | Configure Staff Email |
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VooV/Tencent Meeting | Register |  Download |
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Microsoft Teams | Sign In with UM Email | Download |
On Campus
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Wired Network | Configuration Guideline |
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Wireless Network | Configuration Guideline |
SSL VPN
SSL VPN enables you to access the UM Intranet resource from the Internet with web browsers or an SSL VPN client in a secure way.
It is mandatory to perform Two-Factor Authentication (2FA) when accessing the SSL VPN from a non-UM network (e.g. outside campus).
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There are six Computer Rooms located at the Central Teaching Building E6 (E6-2092, E6-2093, E6-2095, E6-3092, E6-3093 and E6-3094). |
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Virtual Computer Rooms provide a virtual computing environment for teaching and learning purposes. |
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IT Corner (E5-2084) provides an interactive, comfortable, and modern technological area to enhance user experience and promote IT services. |
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A range of Software is available for students and staff. View this list to register or check details here. |
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Quick Guide provides a brief introduction to the useful facilities and services available to you. |
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ICTO Website contains information on all IT services and facilities. |
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Knowledge Base stores all Frequently Asked Questions and guidelines. |
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Chatbot is accessible at ICTO website and ICTO Knowledge Base. |
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ICTO Newsletter is published periodically to provide news and updates about ICTO services and facilities. |
For enquiries about ICTO services and facilities, please contact Help Desk:
| Location: | Room 2085, 2/F, Central Teaching Building (E5)
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| Telephone: | 8822 8600 | |
| Email: | icto.helpdesk@um.edu.mo | |
| IT Service Management System: | https://helpdesk.icto.um.edu.mo/ |
