ISSUE 29 ♦ Feb 2025
Upcoming Upgrade to Windows 11
Microsoft has announced that support for the current Microsoft Windows 10 operating system on computers issued by ICTO will be discontinued by 2026. ICTO is preparing to upgrade Windows versions installed on computers to Windows 11. The upgrade will be carried out in phases to minimize the impact on usage.
Highlights of ICTO Work in 2024 & Forecast for 2025 Key Tasks
2024 is a year of remarkable progress and important milestones that have not only improved the technological landscape of information services but also promoted a new mobile platform for accessing UM services. Our team successfully implemented several key projects [...]
What did Help Desk do in 2024?
How much do you know about Help Desk? What does Help Desk do? Help Desk provides support to all staff and students on the use of IT facilities and services provided by ICTO. Let’s look at some of the [...]
A Series of Security Awareness Activities
In today's digital age, the importance of robust IT security cannot be overstated. To address the growing threats and ensure the safety of our digital infrastructure, ICTO recently organized a series of Security Awareness Activities aimed at educating and [...]
Information Security Tips – Protect Personal Online Privacy
In today’s digital era, protecting your online privacy is more important than ever. Whether you are a student or staff, understanding potential privacy risks and taking proactive steps can help to protect your personal information. Here are some practical tips: Limit Information [...]
Upgrade of IT Service Management System
IT Service Management System has been upgraded in December 2024 and provides a more concise layout for you to submit, track and manage your IT support and service applications online easily. New Link: https://helpdesk.icto.um.edu.mo/ Some functions of New System: [...]
Termination of Zoom Service
Zoom Communications, Inc. no longer provided its services to the University since 1 January 2025 due to their sales policy changes. To ensure continuity of online collaboration, ICTO provides Microsoft Teams as a transitional solution to address your needs. Microsoft Teams Client [...]
New Feature of Email Services- External Email Warning Tag
In order to strengthen email security and raise users’ awareness on phishing email, a warning tag will be displayed in every incoming email from outsiders. External email warning tag helps to alert users from clicking malicious links in phishing emails [...]
FreeWiFi.MO service is launched at Library
The University of Macau has joined FreeWiFi.MO project by CTT and providing the service at Wu Yee Sun Library since 28 November 2024 for public visitors. Connecting to the “FreeWiFi.MO by UM” SSID allows public visitors to access the Internet [...]
UM App Updates
UM App is a one-stop mobile application designed to provide staff, students, alumni and public with convenient access to various UM services using their smartphones or tablets. We launched several new services recently on UM App which include: UM [...]
Launch of Student Stipend System
A new Student Stipend System for staff to enter student stipend records and generate reports for reimbursement was launched in September 2024. This new system has replaced the previous systems for Student Assistantship and Academic Activities on SIS. Meanwhile, [...]
Revamped UM Campus Tour Registration System
The revamped UM Campus Tour Registration System, launched in October 2024, includes several enhancements. It provides a responsive web interface, support both mobile and desktop views, and features a redesign form layout to simplify the application process. [...]
Training and Meeting Updates
Workshops From September 2024 to January 2025, ICTO organized practical workshops for UM staff members to enhance the efficiency on their daily works. During the workshops, participants were guided by trainers to do hands-on practice. “Advanced Tips and [...]
Manage UMPASS account and easy way to activate Two-Factor Authentication (2FA)
Managing your UMPASS account efficiently and activating Two-Factor Authentication (2FA) can significantly improve your online security. You may follow these simple steps to manage your UMPASS account and activate 2FA. Change or Reset Your Password Recover Your Account [...]